![]() At a minimum NI should have a disclaimer for every product which uses Native Access about potential downloading issues before a purchase is made. Meanwhile you could ask Support for some direct download links to some installers.”Most companies who value customer satisfaction would be scrambling to make sure a customer gets their product in a timely matter. I think new customers should be aware of the situation.”NI’s response was (emphasis added): “have a look at the other threads in here: we know that the downloads are currently our biggest problem and will start working on fixing them in about 2 months (we have to finish other, more critical things first). I should be finished downloading all of the software in about 300 days. So far it has been about 3 days of trying to download the software I paid for and I have only managed to download about 5.5 Gb out of approximately 550 Gb. “I recently purchased a new PC and am trying to download Komplete Ultimate 10. ![]() A recent post in the NI Native Access forum illustrates this: Native Access, NI’s replacement download app for their functional Service Center can be poison especially for slow connections. It seems NI doesn’t care how long it takes for a customer to receive what they paid for.
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